Page 45 - Nurol YES Sustainability Report

Dialogue Platforms and Frequency with Our Stakeholders Stakeholders Communication Platform Frequency of Dialogue Topics

Our key stakeholders include our Employers, Consultant, by carrying out purchasing activities from local channels for all Project technical interviews, implementation of the project,
Subcontractors, Suppliers, Partners, Employees, Financial possible situations in our projects. daily field checks, working schedules, project drawing
Institutions, Legislative and Regulatory Institutions, Consultants, In the working schedule of the subcontractors we will work with in our minutes approvals, progress payments, materials and quality
control, manufacturing material issues, occupational health
Civil Society Organizations and Local Communities with which we are projects, in addition to the evaluation of the o ers, the subcontractor and safety and environmental issues, o cial correspondence
in contact. mobilization times, construction method, similar work completion Visits, dialogues, employer audits, creditor audits, e-mail, Continuous, daily, weekly, via the Administration, Supervision Agency and the
By preparing the stakeholder dialogue tables for all our stakeholders and references, the qualified personnel list foreseen for the project, Employer – Domestic o cial correspondence, meetings, reports, agreements, monthly, in case needed Employer, e-mail messages, on-site job deliveries, following
job request forms, as-built project approvals, quality control
activity report, allowance, permits, project approvals
that we have identified, we can share our dialogue platforms (reports, machine list, firm quality documents and "Subcontractor Selection experiments and reports, sampling, citizens and other
meetings, correspondence, etc.), our frequency of dialogues, the Process OHS-E Evaluation Form" responses given by the company, administrations, working schedules, quarries and
topics discussed, etc. we have defined for all our locations. We records related to past OHS and environmental performances are expropriation matters, field visits, participation in the
develop our dialogues with our stakeholders in accordance with the taken into consideration. It is decided by the project management coordination meetings under the chairmanship of the
Regional Manager at the Project Manager level, audits by
principles of transparency as a requirement of our culture and that they are su cient to do the work after subcontractors are project creditors, field production permits
reflected in the way we do business. evaluated before bidding according to the criteria mentioned above.
Project progress, quality, OHS-E, allowance payments,
We convey detailed information about our company to our external In our projects, apart from routine field activities and follow up of Employer – Abroad Meetings, correspondence, reports, presentations Weekly, monthly, technical, financial, administrative and contractual issues
stakeholders in transparency through the o cial website of Nurol other processes for the evaluation of the subcontractors’ in case needed related to the project
Construction that we actively use. We also actively utilize social media performances, system audits are carried out within the annual plan
elements with the same approach. We have added our Sustainability and the findings resulting from this audit are reported to the Administration and employer correspondence, e-mail
correspondence, implementation of the project, job
Report to these communication channels, which we have been subcontractors. Corrective action plan is requested from Consultant – Domestic Visits, dialogues, audits, e-mail, o cial correspondence, Daily, weekly, monthly, deliveries in the site, job request forms follow-up, as-built
developing every day, and we share our environmental, social and subcontractors and all these findings are followed. Subcontractor meetings, reports, job request forms, quality test forms in case needed project approvals, technical discussions on productions,
economic performances openly with all our stakeholders through this Performance Evaluations are performed once a year and whether the project quality control tests and reports, sample testing
report. Our report on our website is accessible by all our stakeholders. subcontractor's workable or not is evaluated by the projects. Meetings, correspondence, reports, presentations, Weekly, monthly, Project progress, quality, OHS-E, allowance payments,
We are aware of the importance of communication and collaborations End-of-job evaluations of our subcontractors, whose contracts are Consultant – Abroad site visits in case needed project issues
with project stakeholders for the continuity and continuous completed, are conducted at all times. Meetings, dialogues, o ers, agreements, o cial Project matters, work schedules, drawing deliveries, work
improvement of our performance in terms of sustainability, therefore Subcontractors correspondence, dialogues, e-mails, trainings, OHS Daily, weekly, monthly, progress and planning, OHS, quality and environmental
we address stakeholder expectations during managing project risks. committees, audits, site visits, warning and safety signs, in case needed issues, allowance payments, work deliveries, coordination
We prepare “Employer Satisfaction Surveys” once a year for our reports, ethical statement meetings, reporting
Employers we work with and we receive the opinions and suggestions Suppliers Meetings, o ers, agreements, o cial correspondences, Daily, weekly, monthly, Payments, standards, quality, OHS and environmental
e-mail, trainings, OHS committees, audits, site visits,
of our Employers. We analyze all correspondence from our employers order letters, ethical statement in case needed issues, sectoral developments, financial issues, security
through the representatives of Integrated Management Systems and
Business, SSI, OHS, environment, tax law issues, permits,
if there are articles in the form of employer complaints, we treat them Legislative and Corporate visits, dialogues, o cial correspondence, Weekly, monthly, annually, expropriation, public order and security issues,
as corrective activities and carry out activities to prevent repetition. Regulatory Institutions meetings, site visits, seminars, permits, presentations when necessary administrative procedures, project permits, infrastructure,
We receive their opinions through regular meetings with our energy permits, transfers, displacements, line acceptance
subcontractors. We exchange views with our employees on various Board meeting, Executive board meeting, Project progress, quality, OHS-E, mutual interactions, site
platforms, the details of which are explained in the report. We visit our Partners correspondence, Regional Directorate meetings, ethical Monthly, semi-annually, management issues, partnership matters, sectoral matters
if necessary
main suppliers or get their opinions with other means of statement, project partnership meetings, dialogues
communication. We communicate with local administrations, Trainings, social events, e-mail correspondence, Informing the employees about their duties in the project,
legislators and regulators. We communicate with local people through meetings, notice boards, intranet, trainings, contracts, construction site information sessions, Integrated
local authorities and we strengthen the communication with local Employees Nurol Construction Family Talks organizations, internal Daily, weekly, monthly, Management Systems informing, OHS-E informing, labor
in case needed
communication materials, corporate web page, Nurol
commercial institutions within the scope of developing the economy Our suppliers, on the other hand, are assigned levels by considering Publications, coordination meetings, ethical statement, law issues, employee personal rights, job descriptions,
locally. We strengthen our relations with the local community by the criteria of the material to be one that directly or indirectly a ects social organizations administrative a airs issues, Nurol Code of Governance
providing sta from the locals in all possible situations. quality. Suppliers with a direct impact on quality are evaluated at least Monthly, yearly,
We also consider sustainability issues during the selection of once a year according to the “Supplier Performance Evaluation Union Meetings, correspondence in case needed OHS, employee personal rights
subcontractors and suppliers, among our key stakeholders with whom Procedure”. In addition to the supplier evaluations the results of which Regional and project management visits, accounting Daily, weekly, monthly, Project and investment issues, deposit transactions,
we have relations in our projects. We include the organizations' are monitored through the ERP program, the environmental and Financial Institutions department visits, o cial correspondence, dialogues, visits in case needed payments
occupational health and safety and environmental performances in social performances of the suppliers are also measured through the
the selection processes. We question whether the institutions whose second party audits. The findings pertaining to the suppliers thatare O cial correspondence, dialogues, non-governmental Project related requests and complaints, environmental
organizations, media, social responsibility activities,
financial structures are evaluated, have any deficiencies regarding audited in scheduled audits, are conveyed in a report and their results Society ethical statement Monthly, in case needed issues, project information, expropriation issues
their employees. are tracked through corrective actions. During the corrective action
By being fair to all parties, we make our choices by taking into development process, our subcontractors and suppliers are provided Media Press releases, interviews, social media, project Yearly, in case needed Project news, social responsibility news, project
presentation, project progress
management visits
consideration the competenciesand criteria regarding the with information and experience support through our Integrated
specifications and requirements determined for the service or product Management Systems Department. NGOs E-mail, correspondence Yearly, in case needed Opinions on legislation, certification
demanded by the relevant units. Subcontractors are determined by We utilize various dialogue platforms to learn about our stakeholders' Advisor Project implementation, work progress, working schedule,
the tender method as described in the Subcontractor Tender and expectations from us on sustainability issues and to inform our Correspondence, site visits, meetings, workshops, report Monthly, in case needed allowance payments, OHS-E, technical, legal and financial
Selection Procedure, and the supplier selection is proceeded by the stakeholders on these issues. We follow all these dialogue channels a airs
tender method as described in the Purchase Procedure. We support through stakeholder dialogue tables. Universities O cial correspondence, visits, dialogues When necessary Awareness, personal development trainings, experiments,
the economic development and development of the local community scientific subjects, academic studies, internships

44 NUROL YES SUSTAINABILITY REPORT 2019 SUSTAINABILITY APPROACH 45